Multi-location customer-feedback and local-operations software

Don't just manage your locations. Understand them.

What if every customer review showed you exactly how to grow? MappedUP connects every Google Business Profile in your network, reads years of customer feedback, and shows you the locations that deviate: the topic, the count, the comparison, and the customer sentences behind it.

YOU LOCATIONS

What is MappedUP.

MappedUP is software for multi-location teams. It connects your complete Google Business Profile network, backfills and classifies your review history by operational topic and location, and compares every branch against the network. The result isn't another dashboard: it's a short list of locations that deviate, each carrying the topic, the count, the period, the comparison, and your customers' own sentences.

ANALYTICS
YOUR REVIEWS

Everything you need to win locally.

From customer signal to a decision you can defend.
Spot

Know which locations deviate, and on what

What it does
  • Classifies your full review history by operational topic, location and period.
  • Compares each branch against the network baseline and tracks each topic's momentum — what moved, by how much, on what sample.
  • Says "insufficient signal" when volume is thin, instead of inventing movement.
What it matters
  • Walk into the location meeting already knowing the two or three branches that deserve attention.
Prove

Every finding, one click from the customer's words

What it does
  • Links every material finding to the exact review sentences behind it.
  • Shows the count, the explicit period, and the comparison. No black-box scores.
What it matters
  • Manager conversations built on proof, not guesses.
Act & check

A review cycle the founders run with you

What it does
  • Each cycle: what the evidence says, what you'll do about it, who owns it. Run with you by the founders during the pilot.
  • The next cycle opens on the topics you acted on; what moved, what didn't, and what's still too thin to call.
  • Monthly by default, less often if your review volume doesn't support it. We'd rather run fewer cycles than treat thin data as a trend.
Why it matters
  • "We fixed it" stops being the end of the conversation; the next cycle shows whether customers noticed.
Everyday task

On-brand replies, approved by you

What it does
  • One inbox for all locations reviews, filterable by rating, location, date.
  • AI-drafted replies wait for your approval; automate rating-only reviews if you choose.
What it matters
  • Stay consistent without the copy-paste chaos by rolling out changes in minutes and scale cleanly from 1 to 100+ locations.
Everyday task

The recurring Google workflow, handled in bulk

What it does
  • Bulk-edit hours, details, menus and attributes; schedule posts across all locations at once.
  • Monitor profile health and per-location performance in one view.
What it matters
  • Stay consistent without the copy-paste chaos by rolling out changes in minutes and scale cleanly from 1 to 100+ locations.

Built to be trusted in a management meeting

Drowning in data from every location, but starving for a single insight?

We’re drowning in review notifications from 50+ locations, but have no system to spot the patterns that matter.
I’m trying to scramble together a single source of truth.
I’m reporting activity, not impact. What actually moved the needle?

Turn fragmented local data 🧩 and customer feedback 🗣️ into your playbook for operational wins .

Act like your best local marketer

Keep your brand accurate, attractive, and one step ahead with centralised control. Know what works, and do more of it.

  • Show the best of your business straight from search with accurate, optimised listings
  • Work once, scale everywhere: bulk updates across all locations

Turn criticism into your strongest asset

Every negative review is a free business audit. Group feedback by sentiment and location to see if it’s one site’s issue or a region-wide trend.

  • Find root causes behind negative feedback
  • Make every customer feel heard and valued
  • Translate signals into fixes your ops team can ship

🔎 Do you need actionable customer intent and sentiment insights?

We go beyond basic sentiment to uncover customer intent—the questions, frictions, and suggestions driving decisions.

  • Get the performance analytics of all your Google business profiles in one dashboard
  • Pinpoint what’s working (and what’s not) per location
  • Make informed decisions that consider all aspects of your business

Local Snap: visuals that power discovery

Give every location the same premium, on-brand presence. Strong visuals spark more interactions and reviews, fuel for better conversions.

  • Higher engagement in local search
  • Fresh content algorithms and users love
  • Optimised, ready-to-publish imagery

Your Toolkit for Local Success

Leave with one real finding.

Three of your locations, one evidence-backed finding, the customer sentences behind it. Twenty minutes to see whether MappedUP earns the next step.